Effective Date: 10^th August 2024

Thank you for shopping with Saarthi Media. We are committed to providing you with high-quality products like the Saregama Carvaan. Please review our Refund Policy carefully, as it outlines the conditions under which refunds may be granted.

1. All Sales Are Final

By purchasing from Saarthi Media, you acknowledge and agree that all sales are final. We do not offer refunds, returns, or exchanges on any products sold through our website, except under specific circumstances outlined below.

2. Limited Refund Policy

Refunds will only be considered in the event that a product arrives in a damaged or defective condition. The following conditions must be met for a refund request to be processed:

• Notification Period: You must notify us within 48 hours of receiving the damaged or defective product.
• Proof of Damage: You are required to provide clear and detailed photographs of the damage, including the product and its packaging.
• Approval of Refund: Refunds are solely at the discretion of Saarthi Media and will be granted only after our team has reviewed and approved your claim.

3. No Obligation to Refund

Saarthi Media reserves the right to deny any refund request that does not meet the criteria set forth in this policy. By purchasing from our website, you agree that Saarthi Media is under no obligation to provide a refund or exchange unless the product is confirmed to be damaged upon arrival.

4. Refund Process

If your refund request is approved:

• The refund will be issued to your original payment method.
• The processing time for refunds may vary, but we will endeavor to complete the process within 7-10 business days.

5. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

• Change of Mind: We do not accept returns or provide refunds if you simply change your mind after making a purchase.
• Incorrect Orders: It is the buyer’s responsibility to ensure that the correct product is ordered. We are not responsible for any mistakes made by the buyer during the ordering process.
• Used or Altered Products: Products that have been used, altered, or tampered with in any way are not eligible for refunds.
• Shipping Delays: Saarthi Media is not liable for any delays in shipping once the product has left our warehouse. Refunds will not be provided for delayed deliveries.

6. Contact Us

If you believe you have received a damaged or defective product and are eligible for a refund, please contact us immediately:

Saarthi Media Inc.
Email: info@saarthi.ca
Phone: 647-276-1111

7. Changes to This Policy

Saarthi Media reserves the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.