Effective Date: 10^th August 2024

At Saarthi Media, we take pride in offering high-quality products like the Saregama Carvaan. We want you to be completely satisfied with your purchase, and we strive to ensure that your order arrives in perfect condition. However, we understand that sometimes issues may arise.

1. Final Sale Policy

All sales of Saregama Carvaan and other products on our website are final. We do not accept returns, exchanges, or refunds once the purchase is completed. Please review your order carefully before making a purchase.

2. Damaged or Defective Products

We take great care in packaging and shipping your order to prevent any damage during transit. However, if your product arrives damaged or defective, we will be happy to assist you with a replacement or refund under the following conditions:

• Notification Period: You must contact us within 48 hours of receiving your order to report the issue.
• Proof of Damage: Please provide clear photographs of the damaged product, including the packaging it arrived in, as evidence.
• Return Authorization: Once we review your claim and approve it, we will provide you with a return authorization and instructions on how to proceed.

3. How to Report a Damaged or Defective Product

To report a damaged or defective product, please follow these steps:

1. Contact Us: Email us at info@saarthi.ca or call 647-276-1111 within 48 hours of delivery.
2. Provide Details: Include your order number, a description of the issue, and photographs of the damaged or defective product.
3. Await Instructions: Our team will review your claim and respond with further instructions on how to return the item, if necessary.

4. Replacement or Refund

If your claim is approved:

• We will arrange for a replacement product to be shipped to you at no additional cost.
• If a replacement is not available, we will issue a full refund to your original payment method.

5. Non-Returnable Items

Please note that we cannot accept returns or offer refunds for products that are not damaged or defective upon arrival. This includes:

• Products that have been used or show signs of wear.
• Products purchased as part of a clearance or final sale.

6. Contact Us

If you have any questions about our Return Policy or need assistance with a damaged product, please contact us at:

Saarthi Media Inc.
Email: info@saarthi.ca
Phone: 647-276-1111